Welcome to Aetheluminoria. These terms govern your use of our website and the purchase of our footwear products. By placing an order with us, you agree to the following sections.
Our operations are based in Hong Kong, and these terms are designed to align with local commerce regulations and digital platform standards.
Regional Availability
Aetheluminoria operates exclusively within the borders of Hong Kong. We do not accept orders or provide delivery services to locations outside of this region. By using this site, you confirm that you are a resident of Hong Kong or are requesting delivery to a valid physical address within the city.
Ordering and Payment
Our business model relies on a Cash on Delivery (COD) system . We do not collect digital payments at the point of checkout on our website. Instead, the full amount for your purchase is collected in person at your doorstep when the items are handed over.
There are no hidden fees, and we do not apply any additional shipping costs to your total. The price you see during the checkout process is the exact amount you will pay to the delivery personnel. Please ensure you have the necessary funds available at the time of arrival to avoid delays or failed handovers.
Shipping and Delivery Timeline
We prioritize a structured fulfillment process to ensure your footwear arrives in a timely manner. Our standard delivery window is 3 to 4 business days from the moment you place your order. This timeline includes 2 business days dedicated to order packaging and dispatching from our facility to our logistics partners.
Once your package has been handed over to the logistics team, no order cancellations will be entertained. You will receive updates regarding the status of your shipment via the contact details provided during checkout.
Order Cancellation Policy
You may request to cancel your order as long as the items remain in our physical possession. If you decide to cancel, please notify us immediately at contact@aetheluminoria.com. However, once the product is dispatched and enters the logistics network, cancellation is no longer possible. At that stage, the delivery process must proceed as scheduled.
Returns and Replacements
We provide a 30-day return policy that begins on the day your order is delivered. This policy is specifically designed to address instances where a customer receives an incorrect product or an item that arrives with damages.
If you encounter such an issue, please email contact@aetheluminoria.com with your order details. We will arrange a pickup from your address at no cost to you. Once the item is returned to our facility, our team requires 24 hours to inspect its condition.
Following this inspection, we will:
1. Arrange for a replacement of the same item to be sent to you.
2. If the item is unavailable or the damage cannot be resolved, we will initiate a full refund.
Refund Procedure
Because we operate via Cash on Delivery, we do not possess your banking information. If a refund is approved, our team will contact you via email to request your bank transfer details. Upon receiving this information, we will initiate the transfer.
The time it takes for the funds to reflect in your account typically ranges from 5 to 6 business days. This duration depends entirely on your specific banking provider’s internal processing times. We do not charge any fees for restocking returned items that meet our criteria.
Limitations on Returns
Aetheluminoria does not accept returns, exchanges, or refund requests based on a change of mind. We encourage all customers to be certain of their choice before finalizing an order. Our return services are strictly reserved for functional issues, damage upon arrival, or errors in fulfillment.
Customer Support Availability
Our support team is available to assist with any questions or concerns regarding your experience. You can reach us from Monday to Friday, between 9 AM and 5 PM, Hong Kong Time (HKT) . We aim to provide clear and helpful responses to all inquiries sent to contact@aetheluminoria.com during these hours.
User Responsibilities
By using our website, you agree to provide accurate and truthful information for delivery and contact purposes. Any misuse of our platform or attempts to interfere with our operations may result in a suspension of your ability to order from Aetheluminoria.
Company Name: Aetheluminoria
Email:contact@aetheluminoria.com
Location: Hong Kong
Live Hours: Monday to Friday, 9 AM to 5 PM, HKT