FAQs

Yes! We ship completely free across all of Hong Kong. No hidden charges whatsoever. Every order is delivered to your doorstep.

We maintain a strict delivery turnaround time. Expect your order at your door within 3 to 4 business days. Nice and swift!

No, we do not offer international shipping at the moment. We currently operate across Hong Kong, completely free of cost.

Once your order is successfully packed and shipped. We’ll send a tracking link directly to your email the moment your order is out with our logistics partners.

Don’t worry if you received the wrong size. You can absolutely submit a return request within 30-days from the date of your order delivery.

Any damaged delivery is our responsibility. You can have your order replaced easily within 30-days. Just submit a request to our team by visiting our Contact Us page.

Unfortunately, we do not entertain any requests for product returns due to change of mind. We request every customer to be completely certain about their purchase before proceeding to checkout.

Submitting a product return request at Aetheluminoria is quite easy. Just message us your order number and reason. Our team will get back to you soon.

After we have successfully inspected your returned product which normally takes up to 24 hours, refunds are immediately processed. It may take up to 5 to 6 business days for the amount to be reflected in the customer’s account.

Yes! Size exchanges are accepted within 30-days provided the shoes remain unworn and undamaged. We try to keep the return process straightforward and easy.

Every customer must return their products in unworn condition with the full packaging intact. Anything outside these conditions won’t qualify for a return.

At the moment, Aetheluminoria operates on Cash on Delivery only. Please pay the final amount shown at checkout upon delivery at your doorstep.