Aetheluminoria provides a structured and reliable delivery experience for our footwear customers. Our operations are centered in Hong Kong, and we focus exclusively on serving this region.
This document outlines our logistical procedures, timelines, and payment methods to ensure you have a complete understanding of how your order reaches your doorstep. By placing an order on our website, you acknowledge and agree to the terms described in this policy.
Regional Service Area
Our services are available only within the Hong Kong Special Administrative Region . We do not provide international shipping or delivery to locations outside of this specific territory. This localized focus allows us to maintain a consistent schedule and manage our logistics network effectively.
When entering your delivery details, please ensure you provide a valid physical address within Hong Kong to avoid any delays or order cancellations.
Order Fulfillment Timeline
At Aetheluminoria, we follow a clear timeline to move your footwear from our facility to your hands. Our standard delivery window is 3 to 4 business days . This timeframe is divided into two distinct phases:
1. Handling and Packaging: We dedicate 2 business days to preparing your order . During this period, our team selects the items, performs a quality check, and packages them for transport.
2. Transit and Delivery: Once the packaging phase is complete, the items are handed over to our logistics partners. The final delivery typically occurs within the following 1 to 2 business days , resulting in a total window of 3 to 4 business days from the initial order date.
Please note that our logistics partners operate during standard business hours. While we strive to meet these timelines, external factors such as public holidays in Hong Kong may influence the exact arrival date.
Shipping Costs and Fees
We believe in a straightforward pricing structure. Aetheluminoria does not apply any additional shipping fees or delivery costs to your order. The price displayed for the footwear on our website is the final amount you will pay.
Furthermore, we do not have any hidden charges or restocking fees. Our goal is to ensure that the amount you see during the checkout process is the exact amount required at the time of delivery.
Payment Method: Cash on Delivery (COD)
Our business operates exclusively on a Cash on Delivery (COD) basis . We do not collect any digital payments or credit card information through our website. When our delivery personnel arrive at your doorstep with your order, you are required to provide the full payment in person.
Since we do not handle digital transactions at the point of sale, we do not store any of your banking or payment data. Please ensure that the correct amount is ready when the courier arrives to facilitate a smooth handover of your new shoes.
Order Tracking and Status Updates
Communication is a key part of our service. Once your order is processed and enters the shipping phase, we use the contact information you provided to share relevant updates. If you have any questions regarding the status of your delivery, you can reach out to our support team at contact@aetheluminoria.com .
Our team is available from Monday to Friday, 9 AM to 5 PM, Hong Kong Time (HKT) , to assist with any logistical inquiries.
Delivery Completion and Dispatch
It is important to understand that once a product has been dispatched from our facility and is with our logistics partners, the delivery must be completed. We allow for order cancellations only while the items are still in our possession.
Once the package is in transit, we cannot halt the process. We ask that you remain available at the provided address during the expected 3 to 4 business day window to receive your items and complete the payment.
Damaged or Incorrect Items
If an item is damaged during transit or if the incorrect product is delivered, we take full responsibility. As noted in our return policy, we will arrange a pickup from your address at no cost to you.
Please notify us at contact@aetheluminoria.com within the 30-day window if such an issue occurs, and we will handle the logistics of the return and replacement or refund.
Company Name: Aetheluminoria
Email:contact@aetheluminoria.com
Location: Hong Kong
Live Hours: Monday to Friday, 9 AM to 5 PM, HKT